Subscriptions & Orders Help

You can cancel your subscription anytime from your account settings. Your access will continue until the end of your current billing period, and you won’t be charged again.

1. Go to Dashboard
2. Select “Subscriptions & Orders”
3. Click “Cancel”
4. Confirm your cancellation

You’ll receive a confirmation email once your cancellation is processed.

You can control auto-renewal at any time from your account. When auto-renewal is disabled, your subscription stays active until the end of the current billing period – you just won’t be charged again automatically. You can re-enable it at any time before the period expires.

1. Go to Dashboard
2. Select “Subscriptions & Orders”
3. Click “Disable Auto-Renew” or “Enable Auto-Renew”
4. Confirm the action

You can also set this preference when first purchasing a subscription.

To switch to a different plan, cancel your current subscription and purchase a new one. Only one active subscription is supported per account.

Your subscription renews automatically on the same date each billing period (monthly or annually, depending on your plan). You’ll receive a reminder email 7 days before each billing date.

You can view your next billing date anytime in Dashboard → Subscriptions & Orders.

All your orders are saved in your account for easy reference.

1. Go to Dashboard
2. Select “Subscriptions & Orders”
3. Browse or search your past orders

Each order shows the date, items purchased, and amount paid.

If you don’t see a confirmation email within a few minutes of placing your order:

1. Check your spam or junk folder
2. Verify the email address in your account settings is correct
3. Look for the order in your Order History to confirm it went through

Still missing it? Contact us and we’ll resend your confirmation right away.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

Payment declines can happen for several reasons:

• Insufficient funds
• Incorrect card details (number, expiration date, CVV)
• Card expired
• Billing address doesn’t match the card
• Your bank flagged the transaction

To resolve this:

1. Double-check your payment information in Dashboard → Subscriptions & Orders
2. Try a different payment method
3. Contact your bank if the issue persists

If you continue having trouble, reach out to us and we’ll help sort it out.

If an automatic renewal payment doesn’t go through, here’s what happens:

1. You’ll receive an email with a link to complete the payment manually.
2. If the payment is still not made, you’ll receive up to 3 reminder emails in total.
3. If no payment is received after the final reminder, your subscription will be cancelled and your account downgraded automatically.

Please make sure to check your spam or junk folder – reminder emails can occasionally be filtered there. You can also check the payment status directly in Dashboard → Subscriptions & Orders and complete the payment from there.

Keeping your payment details current ensures uninterrupted access to your subscription.

1. Go to Dashboard → Subscriptions & Orders
2. Select the upcoming recurring order
3. Click “Update Card”
4. Fill in your Credit/Debit Card information
5. Save your changes by clicking “Add payment method”

We’re sorry for any confusion! Most duplicate charges are temporary authorization holds that will drop off within 2–5 business days.

If you see a charge you don’t recognize:

1. Check your Order History to match charges with purchases
2. Look for the transaction in your email confirmations
3. Verify the amount matches your subscription plan or recent order

If something still doesn’t look right, contact us with the charge details and we’ll investigate immediately.

We want you to love Drama-Otaku! If you’re not satisfied with your subscription, we offer refunds under these conditions:

• New subscribers: Full refund within 1 day of your first subscription payment
• Annual subscriptions: Prorated refund if you cancel within 30 days
• Technical issues: If you experienced service problems that prevented you from using the site, contact us and we’ll review your case

Refunds are not available for partial months of completed subscription periods.

1. Contact us with your account email and order details
2. Let us know the reason for your refund request
3. We’ll review your request within 2 business days
4. If approved, refunds are processed within 5–10 business days

Refunds are issued to the original payment method used.

Yes! In some cases, we may offer account credits instead of refunds:

• Service disruptions or technical issues
• Billing errors on our end
• Exceptional circumstances

Credits are automatically applied to your account and can be used toward future downloads.

This shouldn’t happen, and we apologize if it did. This can occur if:

• You canceled after your renewal date for that billing cycle
• The cancellation didn’t process properly

Contact us right away with your cancellation date and charge details. We’ll investigate and issue a refund if appropriate.